If you’ve ever found yourself scouring the web for the latest reviews of a new restaurant in town — and deciding to either book or cancel a reservation because of what you found — then you know firsthand the importance of positive reputations online. On sites like Yelp, restaurant guests can post their thoughts about service, ambiance and, of course, food, leaving potential customers able to make future dining decisions based on what they’ve read. So it’s no wonder that it’s in an eatery’s best interest to do what they can to boost their favorability online. And for some struggling businesses, Monti Carlo is just what’s needed to bring them back into good standing.
On the all-new series Help My Yelp, premiering Monday, April 10 at 10|9c, Monti will work with chefs and business owners to overhaul their poor practices, given the feedback they receive from members of Yelp’s Elite Squad that have secretly visited their restaurants. The recommendations, critiques and ideas from those anonymous visitors, plus the behind-the-scenes antics that Monti sees on hidden cameras, will ultimately influence what Monti does to help set up the businesses for success. As a chef and restaurant consultant, she knows the inner workings of the industry, so she’ll be able to troubleshoot problems, ease tensions and offer concrete solutions on the spot — which will be crucial to do before a fresh batch of Yelp Elite Squad members stops by, ready to evaluate the business.
Mark your calendars for the premiere of Help My Yelp on Monday, April 10 at 10|9c.